Refund and Cancellation Policy

Purpose

This policy outlines the terms under which payments made to David labs and scans for diagnostic tests, imaging, health packages, and related services may be cancelled, refunded, or adjusted.

Cancellation Policy

Cancellations are permitted under the following conditions:

• Before Sample Collection / Procedure: Bookings can be cancelled and are eligible for a full refund if the cancellation request is made at least 30 minutes before the scheduled appointment.
• Late Cancellations: A processing fee of up to 25% may be deducted in cases of late cancellation.
• After Sample Collection: If the patient decides not to proceed after the sample has been collected, no refund will be provided as resources have already been committed.
• Patient Non-Compliance: Services cancelled due to patient non-cooperation, incorrect preparation, or failure to follow pre-test instructions are non-refundable.

General Payment Terms

• All payments are due at the time of booking or before sample collection / procedure, unless otherwise agreed in writing.
• Accepted modes: cash, UPI, debit/credit cards, net banking, and approved digital wallets.
• Prices are subject to change without prior notice. The rate applicable on the date of booking or service will apply.

Refund Eligibility

Situation	Refund Status	Conditions
Booking cancelled before sample collection / procedure	Full refund	Request must be made at least 30 minutes before the scheduled appointment
Test / procedure not performed due to centre's error or equipment failure	Full refund or free re-test	-
Sample collected but test cannot be processed due to centre's fault	Full refund or free re-collection & re-test	-
Patient decides not to proceed after sample collection	No refund	Sample has already been processed / resources committed
Test already performed and report generated	No refund	Service has been fully rendered
Duplicate payment / overpayment	Full refund of excess amount	Proof of duplicate payment required
Health package partially availed	Pro-rata refund of unused tests (subject to deduction of processing fee)	Written request within 3 days

Non-Refundable Situations

• Tests already completed and reports issued
• Home collection charges (once technician has visited)
• Convenience / online booking fees (if charged)
• Special investigations requiring reagents ordered specifically for the patient
• Services cancelled due to patient non-cooperation, incorrect preparation, or failure to follow pre-test instructions
• Force majeure events beyond the centre's reasonable control

How to Request a Refund

• Submit a written request (email / centre form) within 7 days of payment or the scheduled appointment date, whichever is earlier.
• Provide: Patient name & registration/invoice number, Date of payment & amount, Reason for refund, Original payment proof
• Requests received after the stipulated period will not be entertained.

Refund Processing

• Approved refunds will be processed within 7-14 working days.
• Refunds will be credited to the original mode of payment only.
• Cash refunds (if originally paid in cash) will be issued only at the centre against valid ID and signature.
• A processing fee of up to [25 %] may be deducted in cases of late cancellation or package adjustments (as applicable).

Disputes & Escalation

Any dispute regarding payment or refund must be raised in writing to [email / grievance officer] within 15 days of the transaction. The centre's decision after internal review shall be final.

Amendments

David Labs reserves the right to modify this policy at any time. The version displayed on the website / notice board at the time of payment shall apply.

Contact for Refund Queries

Email: info@davidscans.com , Phone: 044-24825555
Working hours: 6.00Am to 9.00 Pm on week Days